Kylie PL - The Hospitality & Tourism Customer Experience Strategist
Turning Good Service Into Repeat Bookings Australia Wide!
Kylie Pengelly Linke, Kylie PL for short, because let's face it three names is a lot to fit on a business card!
Australian hospitality and tourism customer experience strategist and speaker, helping operators stop chasing customers and start keeping them.
Based in Australia and working with businesses everywhere they are from regional pubs to city tour operators, Kylie turns "good service" into a repeat business system, using AI to do the heavy lifting so it runs without you. On stage or in your inbox, the message is the same: repeat business isn't luck, it's engineered.
Kylie PL helps Australian hospitality and tourism businesses turn great customer experience into repeat bookings, using AI-powered systems instead of guesswork.
Let me show you how
Worried AI Isn't Recommending You?
Build the foundations that win over both AI and your customers
AI can't recommend what it doesn't understand. Inconsistent brand voice, confusing digital presence, AI skips you. So do real customers!
The Repeat Business Foundation short course opens doors in August. A 3-week live short course with weekly calls. Smash it out in a day if you're keen.
Join the waitlist for first access to the free Masterclass and waitlist-only bonuses.
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IT'S HOW
YOU MAKE
YOUR CUSTOMERS FEEL
THAT MATTERS.
On the Blog, you'll find weekly articles with tools, resources, tips and a whole lot of encouragement as I show you how to leverage you fabulous service with big picture strategy & unforgettable customer experiences to grow your business beyond your wildest dreams.
CHECK OUT THE LATEST BLOG POST
Watch this week's VIDEO PODCAST
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Hospo on Tap Podcast hosted By Kylie Pengelly Linke
Hi there!
I'M KYLIE.
Your hospitality & tourism CX strategist...and former pub owner!
I have always believed if you can dream it, you can make it happen.
Having created and run an Aussie pub, in a foreign country, during the pandemic, no less!! I understand how hard it can be to step out of the daily grind and work on your business.
I will help you with business strategy and customer retention to create repeat revenue & consistent profit .
WORK WITH ME
Supporting hospitality & tourism business owners build leveraged & scalable businesses by turning their great service into repeatable profit through AI innovation & customer-first strategies.
Keynote speaker or MC
Online Course
