THE BLOG

3 Steps to Get Ahead of the Chaos

The final quarter of the financial year is almost upon us and if you’re running a hospitality business, you’re either feeling on top of your game or like you’re sprinting towards June 3...

Ever had a customer walk through the door and you think, "Oh no… what was their usual order again?"
Or maybe you’ve meant to send a thank-you email after a big sale but… life happened.

We’ve all been there. You’re juggli...

AI is here to stay, but if 2025 is proving anything, it’s this: human connection is making a massive comeback! Yes!! Customers are done with generic, soulless interactions. They’re craving real, personalised service and ...

Buckle up, because I’m about to flip the script on that tired old mantra: "The customer is always right." Guess what? They’re not!. Embracing this truth can be a game-changer for your business. Let's dive in and shake th...

Why do the big corporates have vision/mission statements plastered around staff offices and break rooms, but so few small and micro businesses understand this vital piece of successful business strategy?

In Part 1 we un...

If that heading makes you cringe with discomfort, read on! The perfectionist in you is real and it’s holding you back from business success!

I know you’ve felt that need for everything to be done perfectly, while at the...