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Customer Service in 2025: The Return of Real Human Connection big picture goal business strategy customer service customer whisperer ideal client ideal customer Feb 03, 2025

AI is here to stay, but if 2025 is proving anything, it’s this: human connection is making a massive comeback! Yes!! Customers are done with generic, soulless interactions. They’re craving real,...

You are NOT my Customer! business strategy customer service customer whisperer ideal client ideal customer Jan 27, 2025

Buckle up, because I’m about to flip the script on that tired old mantra: "The customer is always right." Guess what? They’re not!. Embracing this truth can be a game-changer for your business. Let's dive...

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